Amica Mutual Insurance Company
The Amica Mutual Insurance Company is one of the oldest mutual automobile insurers in the US. It was founded in 1907. The company also offers home, marine, personal umbrella (PUP) and life insurance products. The company’s home office is located in Rhode Island. It is authorized to conduct business in all states but Hawaii. Since it is a mutual company, it is owned by policy holders rather than stockholders, which may be an incentive for a company to do right by those policy holders.
Amica offers the same automobile insurance coverages as other US insurers: collision, comprehensive (other than collision), rental, towing or roadside assistance, and liability coverages. The company also offers similar policy discount programs to reward their loyal policy holders and encourage good driving habits; multi-policy and multi-vehicle discounts, discounts for the completion of driving classes, good student discounts, and discounts for airbags, anti-lock brakes and anti-theft devices, as well as others. What seems to set this insurance company apart from their competition is their customer service.
In the event of a claim or loss, policy holders may make an online report or call Amica at 1-800-242-6422. If vehicle repairs are needed, Amica’s Auto Repair Assistance Program includes more than seven hundred pre-qualified automobile repair facilities around the country. The insurer backs up any repair shop warranty or guarantee with a warranty of their own, so long as you own the vehicle. Amica is also kind enough to refer their policy holders to a repair shop even for repairs that would not be covered by their policy, though they cannot offer a guarantee on uncovered repairs.
This insurance company also offers a nice opportunity on their website to report instances of insurance fraud anonymously. Insurance fraud is a crime that costs the property and casualty insurance industry billions of dollars each year. In turn, it affects the policy rates of all insured drivers in the United States. Amica provides fraud-recognition training for their employees and community organizations as well as many law enforcement agencies.
Amica might be one of the lesser known big insurers because of their low key approach to advertising; you don’t see one of their commercials during every television break. It seems that they more quietly focus on just taking care of their customers. This company has been found to have the highest ranking in customer satisfaction among US automobile insurance companies for the past twelve years in a row by J.D. Power and Associates. It is one of the few remaining mutual insurers that consistently rank highly with J.D. Power and Associates, a well-respected California-based market information services company. The Power study measures customer satisfaction in five categories: billing and payment, claims handling, interaction between customer and insurer, policy offerings and price.
As of the summer of 2011, the Amica Mutual Group is rated A++ (Superior) by the A.M. Best Company, the leading independent insurance industry analyst. This is a financial assessment of the company, and a high rating indicates a strong ability to pay outstanding obligations including claims.
This company appears well prepared for future growth and an increased insurance market share. Whether you are an investor, or shopping around for an automobile insurance policy, this seems to be a company to keep your eye on. Before you make a final decision about which company to purchase a policy from, make sure to get a quote from this one also. You might be pleasantly surprised.
If you have even worked for Amica Insurance or had a policy with them, our readers would love to hear from you. What did you think about the company? What did you like or dislike about it. How was the customer service. Please share your insights or personal story with the rest of our insurance community. Just fill out the web-form below to get started. Thank you.
This article is written for informational purposes only and is not intended to take the place of competent local legal counsel. This website does not recommend one insurance company over another. The writer is not affiliated with this insurance company in any way.
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What to do When You Have Been Involved in an Accident
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